Shipping and Returns

Warranties, Guarantees & Returns

Returns for RFIDSmartBuy.com (hereafter referred to as "The Company")

All returns for any reason require prior authorization and must be authorized by The Company [within 30 days of purchase]. We will replace or repair, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturer's warranty process must be followed.

Products purchased under specific government or education contracts and or regulations may be subject to different return policies.

Opened software is not returnable to the company. Unopened Software may be returned for refund or exchange [within 30 days of invoice date]. Multiple software licenses (MLP's, MOLP's, MSOL's, etc.) cannot be returned for exchange or refund unless first authorized by the manufacturer. Multiple Software licenses beyond 30 days of invoice date may not be returned for any reason.

Unopened, Non-Defective equipment may be returned to The Company within 30 days of invoice date, subject to a 15% restocking fee.

Customer should accept product deemed to be damaged from the carrier. In order to facilitate timely resolution with the carrier, the customer should document the damage with the driver at the point of delivery in order for The Company to file a damage claim as well as arrange for inspection and pick up of the damaged product.

Prior to shipping your return, please call 1.800.998.RFID (7343) to obtain a Return Merchandise Authorization (RMA) number. In order to expedite the process, please have the following information ready: name, invoice #, serial number, issue and manufacturer case number if applicable. Items must be packed in the original, unmarked manufacturer packaging with manuals, software, manufacturer documents, original UPC label, and registration card intact. Please write your RMA number on the RETURN LABEL on the outside of the package and mail your shipment to:

RETURNS DEPARTMENT
Attn: RMA # (Enter Your RMA# Here)
1829 Stratton Ave.
PTBO, ON.
K9K2E7 CA

Note: All Non-Defective returns authorized by The Company are subject to a 15% restocking fee and must be completed within 30 days of purchase. Incomplete returns, unmarked returns missing a (RMA#) or unauthorized returns may be refused or subject to additional fees.

Customer is responsible for shipping charges on RMA returns. Customer also assumes the risk of loss and damage on all return shipments. The Company recommends the use of a reputable freight carrier who can provide proof of delivery (POD) information upon request. The Company also recommends proper packaging and insurance on your return shipment.

The Company may bill the customer and the customer will reimburse The Company for all charges incurred by The Company or its supplier for freight-collect shipments or customer carrier-account shipments that the customer either refuses shipment on, or refuses to pay.

Warranties

Most manufacturers offer a standard limited warranty against defects. Such warranties typically cover the product for at least 30 days from the date of invoice. Consult the warranty accompanying the product for complete details.

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